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Terms and Conditions

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Welcome to Epic Health Partners, LLC. By opting into our SMS communications or using our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By providing your consent to receive SMS communications from Epic Health Partners, LLC through any form of interaction—including web forms, intake forms, appointment requests, or other communication methods—you agree to be bound by these Terms and Conditions.

2. SMS Communications

Epic Health Partners, LLC may use SMS (text messaging) to communicate with patients, clients, staff, and other individuals who have provided consent.

These communications may include, but are not limited to:

  • Appointment reminders
  • Appointment confirmations and scheduling updates
  • Care coordination and follow-up messages
  • Billing or account notifications
  • General service or program updates
  • Two-way communication between clients and staff
  • Internal employee communication (when applicable)

3. Message Frequency

Message frequency may vary depending on your interactions with our services, appointment schedules, and communication preferences.

4. Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and service plan. Epic Health Partners, LLC is not responsible for any charges incurred from your mobile provider.

5. Opt-Out Policy

You may opt out of SMS communications at any time by replying “STOP” to any message received.

Once you opt out:

  • You will no longer receive SMS communications from us
  • You may re-subscribe at any time by opting in again through our services

6. Help and Support

If you need assistance, you can:

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data:

https://epichealthpartners.com/privacy-policy/

8. Privacy and Data Use

Epic Health Partners, LLC respects your privacy.

  • Your mobile number and SMS consent information will not be shared, sold, or rented to third parties for marketing purposes
  • Information collected is used solely for communication related to our services

9. SMS Communication Disclaimer

SMS messaging is provided as a convenience for communication regarding appointments, care coordination, and other service-related matters.

While we take reasonable steps to protect your information:

  • SMS is not a fully secure communication method
  • By opting in, you acknowledge and accept the potential risks associated with text messaging

Epic Health Partners, LLC will avoid sending highly sensitive personal health information via SMS whenever possible.

If sensitive matters need to be discussed, we may request communication through more secure methods such as:

  • Phone calls
  • Secure patient portals

10. Errors in Communication

If you believe you have received a message in error, please contact us immediately:

Phone: 434-835-4601

11. Changes to Terms

Epic Health Partners, LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on our website.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our website:

https://epichealthpartners.com

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